Shipping & Returns
Customer Care
Shipping & Returns
Clear delivery timing, a 30-day return window, and one request path for returns, exchanges, and quality concerns.
Start a return01 / Delivery
Shipping, with the variables stated upfront.
Orders are prepared by our fulfillment partners and assigned to an available carrier based on the destination and selected service. You will receive a shipping confirmation with tracking once the parcel leaves the fulfillment location.
Delivery estimates begin after fulfillment and may be affected by carrier operations, weather, holidays, address issues, and customs processing.
Expedited services
Where available at checkout: 2-Day $17, Overnight $25, and Saturday delivery $35. Orders placed before 12:00 PM Eastern Time on a business day are generally processed the same day, but carrier cutoffs and product availability still apply.
Pre-order items
An order containing a pre-order item ships when that item becomes available. We do not currently split pre-order and in-stock items in the same order. Place separate orders if the in-stock items are needed sooner.
Address limits
Expedited and international services are not available to P.O. Boxes, APO, or FPO addresses. Check the address carefully before placing the order; address corrections are not guaranteed after fulfillment begins.
International duties
International shipping rates appear at checkout. Customs duties, taxes, and processing delays vary by destination. If an unexpected duty charge requires review under your order terms, email the receipt to info@cleluxemode.com.
02 / Returns & Exchanges
30 days to decide.
Submit a return or exchange request within 30 calendar days of delivery. Eligible items must be unworn, unwashed, unaltered, undamaged, and returned with their original tags and packaging.
Items marked Final Sale, personalized or altered items, gift cards, and items that do not meet the condition requirements are not eligible unless the item arrived damaged, defective, or incorrect, or applicable law requires otherwise.
Start the request
Use the form below with the order number and the email used at checkout. No account login is required.
Choose the item
List the item, color, size, reason, condition, and whether you prefer an exchange, replacement, or refund.
Wait for review
Customer Care checks eligibility and sends the correct return address and any applicable label or carrier instructions. Ship only after approval and keep the tracking receipt until the resolution is complete.
Beyond the return window
100-Day Craftsmanship Promise
Workmanship concerns such as non-accidental seam opening, stitching failure, abnormal loose threads, or an evident construction defect are reviewed separately from standard returns.
View the promiseStart online
Start a return
Use the same form for a return, exchange, or 100-day craftsmanship claim. The order number and order email must match our records.
Do not send a parcel to the address printed on the original shipping label. The correct return instructions are provided after review.
03 / Refunds
Inspection first, then the original payment method.
After the return is delivered, the item is inspected against the approved request. Approved refunds are issued to the original payment method, generally within 3–5 business days after inspection. Your bank or payment provider may need additional time to post the credit.
Original shipping and expedited service charges are non-refundable unless the return is caused by an incorrect, damaged, or confirmed defective item. Return shipping is the customer's responsibility for preference-based returns; CLE LUXE MODE covers reasonable return shipping for approved incorrect, transit-damaged, or workmanship-related cases.
Questions
Return and delivery FAQ
Can a guest start a return?
Yes. Use the order number and the email entered at checkout. The form verifies those details before sending the request to Customer Care.
Can I exchange for another size or color?
Eligible exchanges are available for the same item at the same price, subject to stock. If the replacement is time-sensitive, placing a new order and requesting a refund for the original item is usually faster.
Who pays return shipping?
The customer covers return shipping for fit, preference, or change-of-mind requests. CLE LUXE MODE covers reasonable return shipping when an approved claim concerns an incorrect item, transit damage, or a covered workmanship issue.
Can I cancel an order?
Email info@cleluxemode.com as soon as possible. Cancellation cannot be guaranteed after fulfillment begins or after the order has shipped.
When will I receive tracking?
A tracking number and carrier link are emailed after the parcel ships. Check the spam folder and the order email if the message is not visible in the inbox.
This policy does not limit rights that cannot be excluded under applicable consumer law. Last updated July 18, 2026.