Effective Date: January 1, 2026

RHZQ LLC (‘we,’ ‘us,’ or ‘our’) respects your privacy and values the protection of your personal information. This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit Clé Luxe Mode, browse products, place orders, contact us, or otherwise use our services, as well as how you may exercise your applicable rights.

1. Scope

This Privacy Policy applies to personal information collected through this website and related online services. Depending on your location and applicable law, you may have additional privacy rights.

2. Information We Collect

Information You Provide Directly

• Name
• Email address
• Phone number
• Shipping address and billing address
• Order and payment-related information
• Customer service inquiries, after-sales requests, and feedback
• Information provided when subscribing to emails, joining campaigns, or submitting forms

Information Collected Automatically

• IP address
• Device information, browser type, and operating system
• Website logs, browsing paths, time spent on pages, and click behavior
• Information collected through cookies, pixels, and similar technologies

Information Received from Third Parties

• Payment status information returned by payment service providers
• Shipping status information returned by logistics partners
• Interaction data provided by analytics, advertising, or marketing platforms
• Operational data returned by ERP, customer-service, review, or other service providers if these tools are enabled later

3. How We Use Your Information

• To process orders, payments, shipping, after-sales service, and refunds.
• To communicate with you about order status, shipping updates, policy updates, and customer service matters.
• To respond to inquiries, complaints, returns, exchanges, or other service requests.
• To improve website functionality, user experience, products, and services.
• To conduct website analytics, evaluate advertising performance, and optimize marketing activities.
• To send new product, promotional, or brand updates where permitted by applicable law.
• To prevent fraud, abnormal transactions, abuse, and other risk-control issues.
• To comply with legal obligations or respond to lawful requests.

4. How We Share Your Information

We do not sell your personal information unless otherwise required or permitted by law. We may share necessary information in the following situations:

• With payment processors to complete transactions.
• With logistics, warehousing, fulfillment, or ERP/OMS service providers for shipping, inventory, and after-sales handling.
• With website hosting, technical development, customer-service, email, review, analytics, and advertising providers to support website operations.
• When disclosure is required for legal compliance, judicial process, law-enforcement cooperation, risk control, or corporate transactions such as restructuring, merger, or asset transfer.

5. Cookies and Analytics / Advertising Technologies

This website may use cookies, pixels, analytics tools, and similar technologies to remember your preferences and shopping status, understand website usage, improve performance, measure marketing effectiveness, and support personalized advertising where legally permitted.

If required by local law, we will provide appropriate cookie controls or consent mechanisms. You may also manage certain cookies through your browser settings, although doing so may affect website functionality.

6. Marketing Communications and Unsubscribe

If you subscribe to our marketing emails, you may unsubscribe at any time using the unsubscribe link included in the email or by contacting customer support. Even if you unsubscribe from marketing messages, we may still send you transactional or service-related notices concerning orders, security, refunds, or customer support.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law. For example, certain order records may be retained for accounting, tax, after-sales, dispute resolution, risk-control, or compliance purposes.

8. Data Security

We implement reasonable technical and organizational safeguards intended to protect personal information against unauthorized access, use, alteration, or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

9. Your Rights

Depending on applicable law, you may have the right to access the personal information we hold about you, correct inaccurate or incomplete information, request deletion, object to or restrict certain processing, withdraw marketing consent, or request a copy of your personal information where portability rights apply.

To exercise any of these rights, please contact us using the privacy contact method published on the website. We may need to verify your identity before processing the request.

10. Additional Notices for California and Other Jurisdictions

If you are a resident of California or another jurisdiction that grants additional privacy rights, you may have extra rights regarding how we collect, use, and disclose your personal information. Requests relating to such rights may be submitted through the designated privacy contact channel or privacy request form.

11. Children’s Privacy

This website is not directed to children below the legal age required by applicable law, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information without authorization, please contact us so that we can remove the information where appropriate.

12. Third-Party Links

This website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties, and we encourage users to review the relevant third-party privacy policies.

13. Policy Updates

We may update this Privacy Policy from time to time based on legal requirements, business changes, or website-function changes. The latest version will become effective once published on the website, and material changes will be communicated as required by applicable law.

14. Contact Us

If you have any question, request, or complaint regarding this Privacy Policy, please contact:

• Brand / Company Name: Clé Luxe Mode / RHZQ LLC
• Email: cleluxemode01@gmail.com